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Frequently Asked Questions

If you’re just getting started with your brand’s social media marketing strategy, you probably have a lot of questions. To give you a helping hand, we’ve covered the 11 social media FAQs that are most likely to pop into your mind.

We work with you and your team to create a strategy that is right for your business.

Once we have a strategy in place, we share relevant, engaging and interactive content on your social media pages and create targeted, compelling advertising campaigns to deliver measurable outcomes for you — from increased website traffic, to online enquiry forms or even whatsapp messages. Talk to us to get a strategy that’s right for you!

Our plans start from $349 + gst per month and we also offer tailored package options if you have a unique requirement that isn’t covered by one of our existing plans. We believe we’re one of the best value agencies in Australia — and our team are based right here in Australia!
That is absolutely fine. We’ll teach you the basics so that you can understand what’s happening on your pages — and you’ll feel confident reading our monthly reports as you watch your impressions, engagement and reach continue to grow over time!

We work with you and your team while we manage your Social Media, and you always retain ownership of your pages. You can be involved as much or as little as you like; our objective is to make this work for you so we’ll do everything we can to save you time and increase your results — but you’re still free to post, comment, like and share content whenever you like.

Sure do! We’ve been running Facebook Advertising campaigns for years and we continue to deliver awesome results for our clients.

Our recommended minimum spend is usually $500 per month, however it really depends on what you’re trying to achieve and what industry you work in.

Some of our clients spend $300 per month and get a consistent flow of quality website traffic, while others spend upwards of $1,500 per month and get qualified leads delivered straight to their inbox.

Chat to us about your goals and objectives and we can work out a plan that fits your unique business needs.

We do! Instagram Ads are becoming more dynamic and the effectiveness of Instagram Advertising continues to increase over time. We’ve got a few insider tricks as well to get your ads performing at their optimal level quickly, which saves you time and money.
You’ll have a dedicated content manager who takes care of all of your Social Media Accounts on your behalf.

We have a full team in Australia and New Zealand and we collaborate regularly to share our knowledge and resources.

All of our team are based in either Australia or NZ so there are no ​‘off-shore’ people accessing your accounts — we keep everything safe and secure for you.

No — but most of our customers do.

We have a minimum 3-month term on our Big plans and a minimum 6-month term on our Basic plans.

We usually invoice the first 3 months upfront and don’t charge a setup fee, however if you decide you want to work with us month-to-month and not commit to a term, you just need to pay an initial $450+gst setup fee and you can cancel anytime (we still have a one month notice period to pause or cancel)

Sure does! And we know how to make it work for almost any business in any industry.

We get consistently positive feedback from our clients (some of which have been working with us since 2015!) and our reporting shows us the hard and fast proof that our campaigns are delivering amazing value and returns.

Generally, yes! We work with product and service-based businesses across a huge range of industries and we get incredible results.

There are a few very unique circumstances in which particular businesses are not allowed to promote their services on social media channels due to restrictions in their industry.

And, if we feel that a business is not operating ethically, we’re not going to work with that business.

We’ve got heaps of testimonials from our happy customers — you can read our reviews on Facebook and Google to see for yourself, or give Yvonne a call and she can share some relevant examples of customers in a comparable industry to yours. Also, we’ve been around for a long time. Easy Social Media started in 2012 in New Zealand, and in 2015 we launched in Australia. We’ve got years of experience in managing and growing social media accounts, launching businesses and brands, working with startups and established businesses, and delivering successful advertising campaigns.